{"id":9808,"date":"2021-12-09T15:47:48","date_gmt":"2021-12-09T14:47:48","guid":{"rendered":"https:\/\/www.Wash-ME-laundry.fr\/online-help\/assistance\/"},"modified":"2023-10-11T13:27:20","modified_gmt":"2023-10-11T11:27:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.wash-megroup.com\/en-uk\/online-help\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\n FAQ<\/h1>\n <\/div>\n
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\n General questions<\/div>\n <\/div>\n
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\n I have a question about the Wash ME service<\/div>\n <\/div>\n <\/div>\n<\/a>\n <\/div>\n <\/div>\n<\/div>\n\n\n\n

Frequently Asked Questions<\/h2>\n\n\n\n
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\n I wash my laundry with Wash ME<\/h3>\n<\/div>\n\n\n
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\n\t\t\t\t\t How to use the Wash ME washing machine?<\/a><\/strong>\n\t\t\t\t\t
\nTo use Wash ME washing machine, visit one of our kiosks and follow the instructions on the control screen, above the checkout counter: insert your laundry, choose the time and temperature, pay and that\u2019s all! You can also use our laundrette with the Wash ME smartphone app available on the Google Play store and the Apple Store.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t What is a Wash.ME launderette?<\/a><\/strong>\n\t\t\t\t\t
\nA Wash.ME launderette is a compact module of self-service laundry and drying equipment called a laundrette or coin launderette. It features high-capacity professional washers and dryers, a detergent and fabric softener metering system, a pay station, and a customer shelter.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t What kind of laundry can I wash in a Wash ME Laundrette?<\/a><\/strong>\n\t\t\t\t\t
\nYou can wash all types of laundry at our Wash ME (clothes, household linen, duvets, cushions, etc.). Please note that you should follow the recommendations on the labels. Our laundrettes allow you to choose different temperatures depending on the sensitivity of your laundry. It is strictly forbidden to wash and dry your pet accessories.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t What wash temperatures are available on a Wash ME?<\/a><\/strong>\n\t\t\t\t\t
\nWash ME Laundrettes offer you a choice of 3 different wash temperatures: delicate laundry, 40\u00b0C and 60\u00b0C. You have the option of adding pre-wash for heavily soiled laundry, fabric softener, disinfectant and disinfectant fabric softener.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t Do I have to bring my own detergent?<\/a><\/strong>\n\t\t\t\t\t
\nNo, you don’t need to bring your own detergent to clean your clothes at Wash ME. Our laundries are equipped with a professional and eco-friendly high quality detergent (Ecolabel certified). Our detergent guarantees you the best possible result while protecting your fabrics.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t Do I have to bring my own fabric softener?<\/a><\/strong>\n\t\t\t\t\t
\nNo, a fabric softener is available as an option when selecting your programme.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t Do I have to wait until the end of the wash cycle?<\/a><\/strong>\n\t\t\t\t\t
\nOnce your wash cycle is running at Wash ME, you can go finish up your chores at your leisure. Activate the “SMS Alert” option (free service) to be notified a few minutes before the end of your cycle. You are also free to wait for your wash programme to finish by staying near the laundrette.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t Can my laundry be stolen if I am not present?<\/a><\/strong>\n\t\t\t\t\t
\nNo need to worry, the door cannot be opened during the wash cycle. In addition, you can be notified free of charge by SMS (SMS alert option) a few minutes before the end of the wash cycle so that you can retrieve your laundry at your leisure.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t What is the SMS alert option?<\/a><\/strong>\n\t\t\t\t\t
\nThe SMS alert option allows you to be alerted a few minutes before the end of your wash programme. This option is completely free. Your phone number will not be recorded or used for commercial purposes.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t How do I collect my laundry at the end of the cycle?<\/a><\/strong>\n\t\t\t\t\t
\nOnce the washing is complete, a sound signal indicates that you can retrieve your laundry; simply turn the handle on the door and pull on it to access your laundry.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t Can I wash my tent in a Wash.ME launderette?<\/a><\/strong>\n\t\t\t\t\t
\nWe advise you to refer to the cleaning information provided by the manufacturer of your equipment, which is usually on the label. \n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t What is the capacity of the washing machines?<\/a><\/strong>\n\t\t\t\t\t
\nOur laundrettes have 8 kg machines and 18 kg large-capacity machines, ideal for large items such as curtains, duvets, etc. For optimal washing quality, we advise you not to overload the machines beyond the weight indicated on them.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t How long does a wash cycle last?<\/a><\/strong>\n\t\t\t\t\t
\nOn average, regardless of the machine, a wash cycle takes about 30 minutes. Our machines offer different temperatures and options that can increase the length of the wash cycle.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t How much does it cost to wash my clothes at Wash ME?<\/a><\/strong>\n\t\t\t\t\t
\nPrices vary depending on the machine used. The cost of a wash cycle in our laundrettes will cost you between\u00a0\u00a35.50\u00a0(8-9 kg) and \u00a311 (18-20 kg), including detergent. As options, you can opt for pre-wash, softener, disinfectant, disinfectant fabric softener in addition to your regular wash.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t <\/div>\n\t <\/div>\n<\/div>\n\n\t\t