{"id":9821,"date":"2021-12-09T15:54:21","date_gmt":"2021-12-09T14:54:21","guid":{"rendered":"https:\/\/www.Wash-ME-laundry.fr\/online-help\/faq\/"},"modified":"2023-10-11T13:40:43","modified_gmt":"2023-10-11T11:40:43","slug":"assistance","status":"publish","type":"page","link":"https:\/\/www.wash-megroup.com\/en-uk\/online-help\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"
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\n Assistance – Questions on the use<\/div>\n <\/div>\n
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\n I have a question about Wash ME services<\/div>\n <\/div>\n <\/div>\n<\/a>\n <\/div>\n <\/div>\n<\/div>\n\n\n\n

Frequently Asked Questions<\/h2>\n\n\n
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\n The Wash ME laundrettes !<\/h3>\n<\/div>\n\n\n\n
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\n\t\t\t\t\t What is Wash ME?<\/a><\/strong>\n\t\t\t\t\t
\nWash ME is a brand of the Photo-Me Group, a company founded in 1958 and now based near London. It is renowned for its expertise in the vending sector. Wash ME was launched in 2012. This outdoor laundrette service provides users with access to large capacity (up to 18kg) professional quality machines at attractive prices. Wash ME are outdoor kiosks accessible 7 days a week, 24 hours a day, allowing you to access washing and drying services from 8 to 18 kg.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t How do I find my nearest Wash ME laundrette?<\/a><\/strong>\n\t\t\t\t\t
\nTo find your nearest Wash ME laundrette, please visit our dedicated page to view and select the Wash ME laundrette of your choice.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t Where can I find a Wash ME laundrette?<\/a><\/strong>\n\t\t\t\t\t
\nOur network of Wash ME laundrettes is made up of 2,000 kiosks in France and 5,000 in Europe. Wash ME laundrettes are mainly located on the outskirts of large cities, near shopping centres and large retail outlets (Lidl, Carrefour, Super U\u2026). Wash ME laundrettes are usually located outdoors in car parks for easy access. Find your nearest Wash ME here .\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t Are Wash ME laundrettes suitable for people with reduced mobility (PRM)?<\/a><\/strong>\n\t\t\t\t\t
\nOur laundry kiosks are adapted for people with reduced mobility so that everyone can benefit from them.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t What are the opening hours of Wash ME laundrettes?<\/a><\/strong>\n\t\t\t\t\t
\nOur machines are accessible 24\/7, except for those that may be subject to limited time slots corresponding to access to the car park\/supermarket where they are installed. We request you to check the opening hours of the retail space associated with the Wash ME of your choice.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t Can I use the Wash ME by myself?<\/a><\/strong>\n\t\t\t\t\t
\nOur kiosks are designed to be used independently. They are accessible on a self-service basis (24 hours a day, 7 days a week), and a technician regularly checks the condition of our machines to ensure optimal service for our users.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t Where are Wash ME laundrettes designed?<\/a><\/strong>\n\t\t\t\t\t
\nWash ME kiosks are conceived and designed in France. Their technology is conceived and designed at KIS, the innovation R&D branch of the Photo-Me group based near Grenoble (38) in the French Alps. Over 100 people reflect on and implement our innovative self-service laundry solutions to meet your needs.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t\t\t
\n\t\t\t\t\t How can I be sure that my laundry is washed properly at Wash ME?<\/a><\/strong>\n\t\t\t\t\t
\nThe machines (washing machines, dryers) provided in our kiosks are chosen from professional and leading partners in the field. They meet strict specifications to ensure high quality washing and drying for their users.\n<\/div>\n\t\t\t\t <\/div>\n\t\t\t \t\t <\/div>\n\t <\/div>\n<\/div>\n\n\t\t